Returns and Delivery
Standard UK Delivery: All UK deliveries are currently free of charge unless otherwise stated, once completed orders have been paid in full our couriers or back of house team will contact clients directly to arrange delivery.
Our couriers will do their best to deliver within a day and time to suit but we expect some flexibility on both sides, weekend deliveries may be possible for an additional charge.
Delivery times: Standard off the peg items are usually dispatched within 5 – 10 working days from the date of payment, if the item is unavailable we will let you know and issue a full refund.
Furniture orders for items that are in stock are delivered between 8 – 10 days working days, outside London the lead-times may be extended to approximately 15 working days. If the item is out of stock or bespoke we will advise you of an approximate delivery date at the time of order.
Once the item(s) are ready for dispatch we will contact you to arrange a suitable day and time. Very occasionally circumstances beyond our control can delay this date. If this happens we will keep you informed, we cannot however accept liability for any loss or inconvenience that may result from the delay.
We generally deliver Monday to Friday and can advise you whether you have a morning (9am-1pm) or afternoon (1-5pm) slot.
Our delivery team will deliver the products to the room of your choice (providing access is suitable) and remove all packaging allowing you to inspect them to ensure you are satisfied. You will then be asked to sign our Proof of Delivery note accepting the goods.
If someone else is accepting delivery on your behalf it is very important that they are fully aware of the product details. If you would like us to leave the products packaged please let us know in advance.
If we have agreed a delivery date and time and you are out when we arrive we can reschedule a delivery for the next available date although there will be a charge for the subsequent delivery.
Delivery Access: It is your responsibility to ensure that the furniture you order can be delivered into your property and that there is safe and reasonable access from the public highway to the place of delivery. If our delivery staff consider that the access is unsafe then we will not deliver the goods until safe access is provided. You are obliged to provide any required parking permits in advance of the delivery.
If you have any doubts that the furniture will fit up stairways, through doors or any awkward or restrictive spaces it is vital that you seek advice. We can offer an access check for specific items of furniture. This involves our delivery team making an appointment and inspecting your property to confirm if access is possible. You must inform us of any vehicle access issues or parking restrictions at the delivery address. Delivery does not include removal of doors, windows or other fixtures.
International Delivery Information: We can deliver to most countries internationally but require a full address in order to quote.
Please be aware that you will be responsible for import duties and taxes that may be incurred.
Returns: If you are unhappy with a product for any reason just send it back to us (with the original packaging) and we’ll refund or replace.
International delivery costs incurred in the delivery of the goods to you will be refunded within the 28 day period if products are damaged but not in the case of cancellations.
Return an item within 28 days in the condition as delivered together with original packaging and we will be happy to refund the original price of the item or send you an exchange. This does not affect cancellations or your statutory rights.
Please note that bespoke furniture and special ordered items can only be returned or exchanged if faulty in which case we will refund the return delivery costs as appropriate.
You will be responsible for the cost of returning the goods to us and will remain responsible for any and all returned goods until they reach our warehouse. We strongly advise that a proof of postage certificate should be obtained when returning any part of you order. Certificates are available free of charge from the post office.
For items that are too large to return by post please Email and we will arrange a courier to collect your item.
Returns and exchanges will be processed as soon as possible after arrival. All items are returned at your expense, this does not affect your statuary rights.
Credit can be used against your next order, both online and with telephone orders.
Legal identity: The site is owned and operated by Squint Limited and registered in England and Wales, company number 5296526.